Verizon acknowledges "pain" of new unlock policy, suggests change is coming

February 19, 2026
Verizon acknowledges "pain" of new unlock policy, suggests change is coming

Here's something that caught my attention — Verizon is finally considering dropping its frustrating 35-day wait for unlocking paid-off phones. You see, until now, if you paid off your device early — whether online, via the app, or with a gift card — you still had to wait over a month before you could switch carriers. According to Jon Brodkin writing in Ars Technica, Verizon claims the delay is meant to prevent fraud, but honestly, it’s just an inconvenience for customers who want flexibility. Now, here's where it gets interesting — Verizon hasn't officially announced when they’ll change this policy. A statement from them, as Brodkin reports, offers no timeline, but the fact they’re even thinking about it suggests they’re feeling the heat from user complaints. So, what does this mean for you? If you've paid off a device early, chances are, soon you'll be able to unlock it without waiting weeks. Keep an eye on this space — change might be coming sooner than you think.

Following our report last week that Verizon is forcing people to wait 35 days for phone unlocks after paying off device installment plans, Verizon is apparently trying to eliminate the inconvenient delay. But Verizon hasn't confirmed the plan to Ars, and a Verizon statement published by Android Authority yesterday did not provide any timeline for implementing the change.

As a refresher, an update to Verizon’s device unlocking policy for postpaid customers imposed a 35-day waiting period when a customer pays off the remaining balance of a device installment plan online, in the Verizon app, or with a Verizon gift card. There's also a 35-day waiting period after paying off an installment plan over the phone or at a Verizon Authorized Retailer.

Saying restrictions are needed to counter fraud, Verizon will only unlock a phone immediately when someone pays off their device-plan balance at a Verizon corporate store or when someone pays off an installment plan on schedule via automatic payments. If you're partway into one of Verizon’s 36-month device installment plans and pay off the remaining balance early, but without making a trip to a Verizon corporate store, you'd have to wait 35 days for an unlock that would allow you to switch the phone to a different carrier's network.

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Audio Transcript

Following our report last week that Verizon is forcing people to wait 35 days for phone unlocks after paying off device installment plans, Verizon is apparently trying to eliminate the inconvenient delay. But Verizon hasn't confirmed the plan to Ars, and a Verizon statement published by Android Authority yesterday did not provide any timeline for implementing the change.

As a refresher, an update to Verizon’s device unlocking policy for postpaid customers imposed a 35-day waiting period when a customer pays off the remaining balance of a device installment plan online, in the Verizon app, or with a Verizon gift card. There's also a 35-day waiting period after paying off an installment plan over the phone or at a Verizon Authorized Retailer.

Saying restrictions are needed to counter fraud, Verizon will only unlock a phone immediately when someone pays off their device-plan balance at a Verizon corporate store or when someone pays off an installment plan on schedule via automatic payments. If you're partway into one of Verizon’s 36-month device installment plans and pay off the remaining balance early, but without making a trip to a Verizon corporate store, you'd have to wait 35 days for an unlock that would allow you to switch the phone to a different carrier's network.

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Verizon acknowledges "pain" of new unlock policy, suggests change is coming | Speasy