Verizon makes customers wait 35 days to unlock fully paid-off phones

February 14, 2026
Verizon makes customers wait 35 days to unlock fully paid-off phones

Here’s something that might frustrate anyone trying to switch carriers — Verizon now makes you wait 35 days to unlock your fully paid-off phone. And honestly, that’s a pretty long delay. According to Jon Brodkin writing for Ars Technica, if you pay off your device plan online, through the app, or even over the phone, you’re looking at over a month before you can switch networks. The only way to get an immediate unlock? Visiting a Verizon store in person and paying it off there. Now, here’s where it gets interesting — this new rule applies even if you’ve already paid in full, just because you didn’t pay at a Verizon store. So what does this mean for you? It’s a clear move to keep customers locked in longer, even after they’ve paid off their devices. As Brodkin points out, this policy shift could make switching carriers more of a hassle than it should be — and that’s something to watch for in the wireless world.

Verizon this week imposed a new roadblock for people who want to pay off device installment plans early in order to get their phones unlocked. The latest version of Verizon's device unlocking policy for postpaid customers imposes a 35-day waiting period when a customer pays off their device installment plan online or in the Verizon app.

Payments made over the phone also trigger a 35-day waiting period, as do payments made at Verizon Authorized Retailers. Getting an immediate unlock apparently requires paying off the device plan at a Verizon corporate store.

Unlocking a phone allows it to be used on another network, letting customers switch from one carrier to another. Previously, the 35-day waiting period for unlocks was only applied when a customer paid off the plan with a Verizon gift card.

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Audio Transcript

Verizon this week imposed a new roadblock for people who want to pay off device installment plans early in order to get their phones unlocked. The latest version of Verizon's device unlocking policy for postpaid customers imposes a 35-day waiting period when a customer pays off their device installment plan online or in the Verizon app.

Payments made over the phone also trigger a 35-day waiting period, as do payments made at Verizon Authorized Retailers. Getting an immediate unlock apparently requires paying off the device plan at a Verizon corporate store.

Unlocking a phone allows it to be used on another network, letting customers switch from one carrier to another. Previously, the 35-day waiting period for unlocks was only applied when a customer paid off the plan with a Verizon gift card.

Read full article

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