What, then, are we paying for?

Here's something that might surprise you — when we talk about software issues, we're actually dealing with problem ownership. Instead of blaming bugs or glitches on the code itself, the real challenge is figuring out who owns and solves those problems. According to Design, the key is understanding that software isn't just a tool; it's a reflection of who’s responsible for fixing it. This shifts the focus from chasing bugs to clarifying roles and accountability. But here’s where it gets interesting — this ownership mindset can make or break how quickly and effectively problems get sorted out. It’s not just about the tech, it’s about the people behind it, their clarity, and their willingness to own issues. As Design points out, when ownership isn’t clear, problems linger, and teams waste energy bouncing issues around. So what does this mean for you? If you’re leading a team or building software, the real work is defining who owns what — because that’s how you turn chaos into clarity.